If you are experiencing an outage and would like to report it by phone please call (800) 640-6812.
Stay Informed During Outages
Sign up for location-specific alerts in SmartHub
Learn More About Notifications & How To Sign Up Access the Outage Map to see current outages.
View Outages
Track current outages in real time and check estimated restoration times in your area.
Outage Map Stay Informed
Stay informed and sign up for Outage Notifications through SmartHub.
Outage Notifications
Power Restoration
Discover how we restore power after an outage and find out how you can help speed up the process.
Power Restoration
Be Prepared
Build your storm kit and get ahead of hurricane season with practical planning tips and readiness checklists.
Outage Preparedness
Report An Outage
If your power goes out, check your home’s breaker panel (and any outdoor disconnects) to make sure the outage isn’t due to a tripped breaker.
If the problem is outside your home, contact Habersham EMC. We’re available day or night, 365 days a year.
We offer multiple ways to report an outage:
SmartHub Mobile App or Online Portal
STEP 1
Open the app (or log in on the portal) and select “Report an Outage or Issue”.
STEP 2
Pick “Report an Outage”.
STEP 3
Confirm your preferred method of contact (email or phone).
STEP 4
Review your location, select an outage description (power out, heard a loud bang, tree on line, down line), and add comments before submitting.
Download the SmartHub Mobile App
By Phone
We can process your call quickly if you have this information ready:
Name on your HEMC account
Cause of power outage (if you know it)
Phone number at the location of the outage
It is critical to power restoration for HEMC to have the phone number of the location that is experiencing the outage. This applies to full-time and seasonal residences.
If you call during a time of widespread outages, an automated system may answer your call
Listen carefully and follow the directions.
Note
This system can take many more calls than live operators could in times of heavy phone traffic.
It will be necessary for you to have a corded landline phone or cell phone available because a cordless phone will not work when power is off.
To report an outage, please call 1 of the following numbers
Clarkesville
Cleveland
Toll-free
