If you are unable to pay your bill in full, please contact a Member Service Representative at HEMC.
Please keep in mind that you must call before the due date in order to make an extension.
Once a bill is past due and subject to disconnect, an extension is no longer an option.
Also, once an extension is made, the terms must be kept, or the service will be disconnected immediately, and the bill must be paid in full with any and all applicable fees before the power will be restored.
If you would like to propose a payment extension, please fill out and submit the Payment Extension Proposal Form. After reviewing your account and your proposal, a Member Service Representative will notify you and let you know if an extension will be allowed.